* Support & downloads
Clicking Metric Studio link gives CMM-SYS-5999 error
Technote (troubleshooting)
Problem(Abstract)
Clicking on the Metric Studio link in Cognos Connection returns CMM-SYS-5999 error.
Symptom
CMM-SYS-5999 The Metrics Management Service encountered an internal error.
An error has occurred. Please contact your administrator. The complete error has been logged by CAF with SecureErrorID:2007-04-13-10:54:01.043-#15
From the cogserver.log file:
'java.lang.StackOverflowError'
WHILE Executing page 'null', from pageMap 'Unknown, since pid 'null' doesn't exist in any of the page maps', via request:
QUERY_STRING='errURL=%2fc8mr2%2fcgi-bin%2fcognos.cgi%3fb_action%3dxts.run%26m%3d portal%2fwelcome%2fwelcome.xts&so.cognosNamespaceId=xOg__&so.directoryId=iCD4C77 FE7F6F42859251DE3632D98B9F&so.adminId=i6F92C402655F42F685F4CDCD211A6F95&ui.gatew ay=%2fc8mr2%2fcg i-bin%2fcognos.cgi&so.cmRootId=iEFF596A10F784107B687615044260EC7&encoding=UTF-8& m=portal%2flaunch.xts&so.configurationId=i06C9B1C033CC4BB88AAC88861FA49C72&b_act ion=mms.run&ui.tool=MetricStudio&so.contentId=i18AAE103ABFB42FB967073771E8B2718& so.myFoldersId=iE8E8AB490F9F4ECEBFDE6B1B966F19DA&ui.backURL=%2fc8mr2%2fcgi-bin%2 fcognos.cgi%3fb_action%3dxts.run%26m%3dportal%2fwelcome%2fwelcome.xts&ui.action= new'
Parameters = {
errURL=['/c8mr2/cgi-bin/cognos.cgi?b_action=xts.run&m=portal/welcome/welcome.xts ']
so.cognosNamespaceId=['xOg__']
so.directoryId=['iCD4C77FE7F6F42859251DE3632D98B9F']
so.adminId=['i6F92C402655F42F685F4CDCD211A6F95']
ui.gateway=['/c8mr2/cgi-bin/cognos.cgi']
so.cmRootId=['iEFF596A10F784107B687615044260EC7']
encoding=['UTF-8']
m=['portal/launch.xts']
so.configurationId=['i06C9B1C033CC4BB88AAC88861FA49C72']
b_action=['mms.run']
ui.tool=['MetricStudio']
so.contentId=['i18AAE103ABFB42FB967073771E8B2718']
so.myFoldersId=['iE8E8AB490F9F4ECEBFDE6B1B966F19DA']
ui.backURL=['/c8mr2/cgi-bin/cognos.cgi?b_action=xts.run&m=portal/welcome/welcome .xts']
ui.action=['new']
}
Cause
This error can occur if the user account or role does not have access permissions for any of the existing metric packages in Cognos Connection.
Resolving the problem
An administrator must set the appropriate permissions for the metric package for the user or the role Steps:1. Log in as an administrator to Cognos Connection.
2. Click on the Set Properties icon for the metric package.
3. On the Permissions tab, add the appropriate role and permissions.
