CFG-ERR-0106 Error When Starting the Cognos 8 Service in Cognos Configuration

CFG-ERR-0106 Error When Starting the Cognos 8 Service in Cognos Configuration

When you start the Cognos 8 service, you may receive the following error message:

CFG-ERR-0106 Cognos Configuration received no response from the Cognos 8 service in the

allotted time

. Check that Cognos 8 service is available and properly configured.

There are two possible causes for this problem:

• The Cognos 8 service needs more time to start.

• A standby Content Manager computer may be configured incorrectly.

The Cognos 8 Service Needs More Time

By default, Cognos Configuration checks the progress of the start request every half second for three minutes. If Cognos Configuration does not receive a response within this time, the error message appears.

To avoid this error, you can change the amount of time that Cognos Configuration waits to receive a response from the Cognos 8 service. You do this by configuring the ServiceWaitInterval and ServiceMaxTries properties in the

c8_location/configuration/cogconfig.prefs file.

The ServiceWaitInterval property represents the time interval, in milliseconds, at which Cognos Configuration checks the progress of the start request. By default, its value is 500, which is equivalent to half a second.  The ServiceMaxTries property represents the number of times that Cognos Configuration checks the progress of the start request. By default, its value is 360.

 

Content Manager Is Configured Incorrectly

If the error message appears on a standby Content Manager computer, the setting for storing the symmetric keys may be incorrect.  To avoid this problem, configure the standby Content Manager computer to store the symmetric keys locally.

Steps to Change the Wait Time

1.

Using Cognos Configuration, stop the Cognos 8 service.

2.

Open the c8_location/configuration/cogconfig.prefs file in an editor.  This file is created automatically the first time you open Cognos Configuration.

3.

Add the following code to the file:

ServiceWaitInterval=

number of milliseconds

ServiceMaxTries=

number of times

Tip:

Add the numeric values that correspond to your configuration needs.

4.

Save the file.

5.

Using Cognos Configuration, start the Cognos 8 service.

Steps to Store Symmetric Keys Locally

1.

On the standby Content Manager computer, start Cognos Configuration.

2.

In the Explorer window, under Security, click Cryptography.

3.

In the Properties window, under CSK settings, set Store symmetric key locally to True.

4.

From the File menu, click Save.

5.

From the Actions menu, click Start.

This action starts all installed services that are not running. If you want to start a particular service, select the service node in the

Explorer window and then click Start from the Actions menu.